TERMS OF SERVICE
Effective Date: October 10, 2026
Welcome to Incavern. These Terms of Service (“Terms”) govern your access to and use of incavern.com (the “Website”), including any purchases made through our online store.
The Website is operated by Shenzhen Wanyu Chengda Technology Co., Ltd. (“Incavern,” “we,” “us,” or “our”).
By accessing the Website, browsing our products, or placing an order, you agree to these Terms. If you do not agree, please discontinue using the Website.
Please read these Terms carefully before making a purchase.
1. Company Information
Business Name: Shenzhen Wanyu Chengda Technology Co., Ltd.
Website: https://incavern.com
Business Address: Room 22I, Building A, Zhongzhi Times Square, No. 110, Donghuan 2nd Road, Fukang Community, Longhua Street, Longhua District, Shenzhen, China
Email: incavern@protonmail.com
Mobile: +86 13005435404
Customer Service Hours: 9:00 AM–6:00 PM
Our customer service hours refer to our regular operating hours and may be subject to change. Please contact us by email for assistance with orders, products, returns, or other inquiries.
2. Eligibility and Acceptable Use
You may use the Website only for lawful purposes and in accordance with these Terms.
By using the Website, you represent that:
You are at least the age of majority in your state or jurisdiction, or you have the necessary consent of a parent or legal guardian.
The information you provide is accurate, current, and complete.
You will not use the Website for fraudulent, unlawful, or unauthorized purposes.
You will not interfere with the Website’s security, functionality, or normal operation.
You may not attempt to gain unauthorized access to our systems, introduce malicious software, scrape or copy Website content through unauthorized means, or engage in activities that could damage our business or other users.
We reserve the right to restrict or terminate access to the Website when reasonably necessary to protect our business, customers, or legal rights, subject to applicable law.
3. Products and Product Descriptions
Incavern offers consumer products, including:
Sweatpants and other apparel.
Necklaces and fashion accessories.
Shoes and footwear.
We make reasonable efforts to display accurate product descriptions, images, colors, sizes, materials, and other specifications.
However, actual product appearance may vary slightly due to screen settings, lighting, manufacturing differences, or other factors. Product images are provided for illustrative purposes and may not reflect every detail of the physical product.
Please review the available product descriptions, size charts, materials, and specifications before purchasing.
If a product is materially different from its description, defective, or otherwise subject to a remedy under applicable law, your statutory rights remain unaffected by this section.
We reserve the right to correct inaccurate descriptions, update product information, discontinue products, or limit quantities, subject to applicable law and any obligations arising from orders already accepted.
4. Orders and Order Acceptance
When you place an order through the Website, you submit an offer to purchase the selected products under these Terms.
After submitting an order, you may receive an automated order confirmation email. This email acknowledges receipt of your order and does not necessarily mean that the order has been accepted or shipped.
We reserve the right to reject or cancel an order where legally permitted, including in cases involving:
Product unavailability.
Suspected fraud or unauthorized transactions.
Incorrect product or pricing information.
Billing or payment processing problems.
Shipping restrictions or inaccurate delivery information.
If we cancel an order after payment has been collected, we will issue any required refund in accordance with applicable law.
If only part of an order is affected, we may cancel the affected item or portion where appropriate and legally permitted.
Please ensure that your shipping address, email address, and contact information are accurate before submitting your order.
5. Prices, Taxes, and Payment
Product prices and any applicable shipping charges will be displayed during checkout.
Unless otherwise stated, prices do not include applicable taxes, duties, or other charges that are separately disclosed during checkout or imposed by law.
You agree to provide valid payment information and authorize the applicable payment provider to process the amount due for your order.
We may use third-party payment processors to facilitate transactions. Your use of a third-party payment service may also be subject to that provider’s terms and privacy practices.
We do not intend to collect or store full payment card details directly when payment processing is handled by a third-party provider.
Although we make reasonable efforts to maintain accurate prices, errors may occasionally occur. If a material pricing error affects your order, we may contact you to explain the issue and offer an appropriate resolution, including cancellation and a refund where required.
We will not rely on an error-correction provision to avoid consumer protections required by applicable law.
6. Shipping and Delivery
We ship orders to the destinations made available at checkout.
Available shipping methods, shipping charges, and estimated delivery dates, where provided, will be displayed during checkout or communicated through our order notifications.
Delivery estimates are not guarantees unless expressly stated otherwise. Actual delivery may be affected by carrier delays, customs inspections, severe weather, public holidays, or other circumstances beyond our reasonable control.
We will make reasonable efforts to fulfill orders within the stated shipping timeframe. If no shipping timeframe is stated, we will comply with applicable requirements, including the Federal Trade Commission’s Mail, Internet, or Telephone Order Merchandise Rule.
If we cannot ship within the applicable promised timeframe, we will provide the required notice and obtain your consent to a delay or cancel the affected order and issue the required refund, as applicable.
You are responsible for providing a complete and accurate shipping address. Please contact us promptly if you discover an address error.
If your order is delayed, lost, delivered incorrectly, or arrives damaged, contact us at incavern@protonmail.com with your order number and relevant details so we can investigate.
Nothing in this section limits any rights you may have under applicable consumer protection laws.
7. Returns, Exchanges, and Refunds
Our return and refund procedures may be described in a separate Return and Refund Policy published on the Website. That policy should be read together with these Terms.
Before placing an order, please review the applicable return window, eligibility conditions, return shipping arrangements, and refund procedures.
If no separate return policy is published, please contact incavern@protonmail.com before returning a product so that we can provide instructions.
When requesting a return or refund, please provide:
Your order number.
The product name and quantity.
A description of the issue or reason for the request.
Photographs or other supporting information, if reasonably necessary.
Products may be subject to reasonable return conditions, such as being unused and returned with original packaging, where permitted by law and disclosed in the applicable policy.
Different conditions may apply to defective, damaged, incorrect, or misdescribed products. We will handle such claims in accordance with applicable law.
Approved refunds will generally be issued to the original payment method unless otherwise agreed or required by law. The time required for a refund to appear in your account may depend on your payment provider or financial institution.
Nothing in these Terms excludes or restricts a refund, replacement, repair, cancellation right, or other remedy that cannot lawfully be excluded.
8. Promotions, Discounts, and Coupon Codes
From time to time, we may offer promotional prices, discount codes, or other special offers.
Promotions may be subject to additional conditions, including expiration dates, minimum purchase requirements, product exclusions, or restrictions on combining offers. These conditions will be communicated where applicable.
Unless otherwise stated, promotional offers have no cash value and may not be transferred or resold.
We reserve the right to modify or discontinue a promotion where legally permitted. Any such action will not eliminate rights that have already accrued under applicable law.
9. Intellectual Property
All content made available through the Website, including text, product descriptions, graphics, photographs, logos, page layouts, designs, and other materials, is owned by or licensed to Incavern or the relevant rights holder and is protected by applicable intellectual property laws.
You may access and use Website content for personal, non-commercial shopping purposes.
Without our prior written permission or the permission of the applicable rights holder, you may not reproduce, distribute, modify, publicly display, republish, or commercially exploit Website content, except where permitted by law.
Nothing in these Terms transfers ownership of intellectual property rights to you.
10. User Submissions and Reviews
If the Website permits you to submit reviews, comments, photographs, or other content, you are responsible for the content you provide.
You represent that your submissions are lawful, accurate to the best of your knowledge, and do not infringe another person’s rights.
You agree not to submit content that is fraudulent, defamatory, threatening, unlawful, misleading, or otherwise inappropriate.
Where you voluntarily submit content and applicable law permits, you grant Incavern a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute that content for purposes reasonably related to operating, promoting, and improving our Website and products.
This license does not transfer ownership of your content. It also does not authorize uses that require separate consent under applicable law.
We may moderate, remove, or decline to publish submissions where reasonably necessary and legally permitted.
11. Third-Party Services and Links
The Website may contain links to third-party websites, payment providers, shipping services, or other external services.
These third parties operate independently of Incavern. We do not control all aspects of their content, availability, policies, or practices.
A link to a third-party service does not necessarily constitute an endorsement of that service.
Your use of third-party services may be subject to separate terms and privacy policies. Please review those documents before using the relevant service.
We are not responsible for third-party acts or omissions except to the extent responsibility cannot lawfully be excluded.
12. Privacy and Personal Information
Your use of the Website may involve the collection and processing of personal information, including contact details, shipping information, order history, and technical information.
Our collection, use, disclosure, and retention of personal information are described in our Privacy Policy.
Please review the Privacy Policy available on the Website to understand how your information is handled.
We will process personal information in accordance with applicable privacy and data protection laws. Where a particular privacy law applies to our business and your information, we will honor the rights and obligations required by that law.
If you have a privacy-related question, contact incavern@protonmail.com.
13. Errors, Availability, and Website Changes
We strive to keep the Website available, secure, and accurate. However, we do not guarantee uninterrupted access or that all Website content will always be complete, current, or error-free.
The Website may occasionally be unavailable due to maintenance, technical problems, security incidents, or circumstances beyond our reasonable control.
We may update, modify, suspend, or discontinue Website features or content where reasonably necessary and legally permitted.
Changes to Website content do not eliminate our obligations concerning orders already accepted or other rights protected by applicable law.
14. Disclaimer of Warranties
To the maximum extent permitted by applicable law, the Website and its general informational content are provided on an “as is” and “as available” basis.
We do not guarantee that the Website will always be uninterrupted, secure, or free of technical errors.
To the extent permitted by law, we disclaim implied warranties concerning the Website itself, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
This disclaimer does not exclude express product warranties that we provide, applicable manufacturer warranties, or implied warranties and other consumer rights that cannot lawfully be disclaimed.
Nothing in this section permits us to avoid liability for false advertising, material misrepresentations, or violations of applicable consumer protection laws.
15. Limitation of Liability
To the maximum extent permitted by applicable law, Incavern will not be liable for indirect, incidental, special, exemplary, or consequential damages arising from your use of the Website or inability to access it, where such damages may lawfully be excluded.
To the extent permitted by law, this limitation applies to claims arising from Website interruptions, technical errors, or unauthorized access not caused by conduct for which we are legally responsible.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, willful misconduct, or other matters where such limitation is prohibited by law.
This section does not limit remedies available to consumers for defective products, breach of applicable warranties, failure to deliver goods, or other claims to the extent those remedies are protected by applicable law.
Where a limitation of liability is unenforceable under applicable law, it will apply only to the extent legally permitted.
16. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses and reasonable costs arising directly from your unlawful use of the Website, your material violation of these Terms, or your infringement of another person’s rights.
This section does not require you to indemnify Incavern for our own unlawful conduct, negligence where indemnification is prohibited, or any other matter for which applicable law does not permit indemnification.
17. Suspension and Termination
We may suspend or restrict your access to the Website if reasonably necessary to address fraud, security threats, unlawful activity, or material violations of these Terms.
Where appropriate and legally required, we will provide notice or an opportunity to resolve the issue.
Termination or suspension of Website access will not eliminate rights or obligations that accrued before termination, including applicable payment, refund, warranty, or consumer protection rights.
18. Governing Law and Dispute Resolution
These Terms will be interpreted in accordance with applicable law.
Where legally permissible, disputes arising out of these Terms or your use of the Website may be brought before a court of competent jurisdiction.
Nothing in this section deprives a consumer of mandatory rights or protections under the laws that apply to the consumer, including any mandatory rights concerning jurisdiction, venue, or consumer dispute resolution.
We encourage customers to contact us first at incavern@protonmail.com so that we can attempt to resolve concerns informally.
No provision in these Terms requires binding arbitration, waives a right to participate in a legally protected class action, or restricts access to a government agency unless a separate, valid agreement and applicable law expressly permit that result.
19. Changes to These Terms
We may revise these Terms from time to time to reflect changes in our business, Website functionality, or legal requirements.
When we make changes, we will update the “Effective Date” at the top of this page. Where applicable law requires additional notice or consent, we will provide it.
Changes will apply prospectively unless otherwise permitted by law. They will not retroactively remove rights that have already accrued or alter an existing transaction in a manner prohibited by law.
Your continued use of the Website after revised Terms are posted constitutes acceptance of the changes to the extent permitted by applicable law.
If you do not agree with the revised Terms, please discontinue using the Website.
20. Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be limited or severed to the minimum extent necessary.
The remaining provisions will continue in effect to the extent they remain lawful and enforceable.
21. No Waiver
Our failure to enforce a provision of these Terms does not constitute a waiver of that provision or any other right.
Any waiver must be effective under applicable law and, where appropriate, documented in writing by an authorized representative of Incavern.
22. Entire Agreement
These Terms, together with any applicable policies expressly incorporated into them, constitute the agreement governing your use of the Website.
If a separate policy conflicts with these Terms, the applicable provision will be interpreted consistently with mandatory law and the specific subject matter of that policy.
Nothing in this section excludes rights or obligations imposed by applicable law.
23. Contact Us
If you have questions about these Terms, your order, or our products, please contact us using the information below.
Shenzhen Wanyu Chengda Technology Co., Ltd.
Website: https://incavern.com
Email: incavern@protonmail.com
Mobile: +86 13005435404
Business Address: Room 22I, Building A, Zhongzhi Times Square, No. 110, Donghuan 2nd Road, Fukang Community, Longhua Street, Longhua District, Shenzhen, China
Customer Service Hours: 9:00 AM–6:00 PM
Thank you for shopping with Incavern.