SHIPPING POLICY
Last Updated: October 10, 2026
At Incavern, we are committed to providing a clear and reliable shipping experience for every customer. This Shipping Policy explains how we process, ship, and deliver orders placed through https://incavern.com.
Please read this policy carefully before placing an order.
1. Company Information
Business Name: Shenzhen Wanyu Chengda Technology Co., Ltd.
Website: https://incavern.com
Business Address: Room 22I, Building A, Zhongzhi Times Square, No. 110, Donghuan 2nd Road, Fukang Community, Longhua Street, Longhua District, Shenzhen, China
Email: incavern@protonmail.com
Mobile: +86 13005435404
Customer Service Hours: 9:00 AM–6:00 PM
Our store offers a selection of consumer products, including sweatpants, necklaces, shoes, and related fashion items.
2. Shipping Destinations
We ship orders to eligible destinations displayed on our Website and available during checkout.
Available shipping destinations may vary depending on product availability, carrier coverage, and applicable shipping restrictions.
Before completing your purchase, please confirm that your shipping address is complete and accurate, including your recipient name, street address, city, state, ZIP code, and contact information.
We reserve the right to decline delivery to locations that cannot be serviced by our available shipping providers or where shipment is prohibited by applicable law.
If we cannot fulfill an order for your selected destination after accepting payment, we will notify you and provide an appropriate resolution, including a refund where required by law.
3. Order Processing Time
Orders are processed after payment has been successfully authorized and the necessary order information has been received.
Order processing includes payment verification, inventory confirmation, order preparation, packaging, and handover to the shipping carrier.
Processing times may vary depending on product availability, order volume, holidays, and other operational circumstances.
The estimated processing or shipment timeframe, if provided, will be displayed on the relevant product page, during checkout, or in an applicable order notification.
Please note that order processing time is separate from transit time. A shipping confirmation generally indicates that the order has been dispatched or handed over to the carrier; it does not necessarily mean that the package has already arrived at the destination carrier facility.
We will make reasonable efforts to ship orders within the timeframe communicated at the time of purchase.
4. Shipping Methods and Delivery Estimates
Available shipping methods, applicable shipping fees, and estimated delivery dates will be presented during checkout or otherwise communicated before or in connection with your purchase.
Delivery estimates depend on factors such as:
The shipping destination.
The selected shipping method.
Carrier transportation schedules.
Customs clearance, where applicable.
Weather conditions, public holidays, and other logistical disruptions.
Unless expressly guaranteed, delivery dates are estimates rather than guarantees.
We will not advertise or promise a shipping or delivery timeframe unless we have a reasonable basis to expect that we can meet the stated timeframe.
If no shipment timeframe is stated, we will comply with applicable requirements, including the Federal Trade Commission’s Mail, Internet, or Telephone Order Merchandise Rule, which generally requires shipment within 30 days after receipt of a properly completed order when no other shipment period is specified, subject to applicable exceptions.
If we cannot ship within the applicable timeframe, we will provide the required delay notice and offer the appropriate options to consent to a delay or cancel the order and receive a refund, as required by law.
5. Shipping Fees
Shipping charges, if any, will be displayed during checkout before you submit your order.
The shipping cost may depend on the destination, package characteristics, selected shipping method, and any applicable promotion.
If free shipping is offered, the applicable conditions, including any minimum purchase requirements or geographic restrictions, will be disclosed with the offer.
Please review your order summary before completing payment. Any applicable shipping charges will be included in the amount presented for payment.
6. Order Confirmation and Tracking
After placing an order, you may receive an order confirmation email containing your order details.
When tracking information becomes available, we may send you a shipping confirmation email with a tracking number and instructions for checking the shipment status.
Tracking information may take some time to become active after a carrier receives the package.
You can use the tracking information provided by us or the carrier to monitor the shipment, where tracking is available.
If you do not receive an order confirmation or tracking information within the timeframe communicated for your order, please contact us at incavern@protonmail.com.
Please include your order number and the email address used to place the order so that we can assist you more efficiently.
7. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
If you notice an error in your shipping address, please contact us as soon as possible at incavern@protonmail.com.
We cannot guarantee that an address change can be made after an order has entered processing or been handed over to a shipping carrier.
If a package cannot be delivered because the shipping information provided by the customer is incomplete or incorrect, additional delivery attempts, address corrections, or reshipping may be subject to carrier procedures and applicable charges.
Any additional charges will be handled in accordance with applicable law and disclosed where required.
This section does not limit any rights or remedies available to you where the delivery problem results from our error or where applicable law requires a different outcome.
8. Customs Duties, Import Taxes, and Other Charges
Orders shipped internationally may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country or relevant authorities.
Unless the checkout page or a separate written agreement expressly states otherwise, such charges are not included in the product price or shipping fee.
Responsibility for these charges will depend on the shipping arrangement, the terms disclosed at checkout, and applicable law.
Customs authorities may inspect shipments or require additional documentation. These procedures may affect delivery times.
We cannot guarantee that an international shipment will be exempt from customs charges or inspection.
If you have questions about potential import duties or taxes, please contact your local customs authority before placing your order.
9. Delayed Shipments
We understand that receiving your order on time is important.
Shipping delays may occur because of carrier disruptions, customs processing, severe weather, high shipping volumes, incorrect address information, or other circumstances affecting transportation.
If we become aware that an order cannot be shipped within the timeframe required by applicable law or promised at the time of purchase, we will notify you as required.
Depending on the circumstances and applicable law, you may be offered the opportunity to consent to a revised shipping date or cancel the affected order and receive a prompt refund.
We will not treat your silence as consent to a delay when applicable law requires your express consent.
We will also comply with any additional notice, cancellation, or refund requirements that apply to the order.
10. Lost, Missing, or Stolen Packages
If your order appears to be lost or has not arrived within the estimated delivery timeframe, please contact us at incavern@protonmail.com.
Please provide your order number, tracking information if available, and a description of the issue.
We will review the available shipment information and, where appropriate, work with the shipping carrier to investigate.
If a package is marked as delivered but you cannot locate it, we recommend checking the delivery location, mailbox, building reception, household members, or other designated receiving areas.
You may also contact the carrier to request additional delivery information.
Each case will be reviewed based on the available evidence, the shipping arrangement, and applicable law. A carrier’s delivery scan will not automatically eliminate any rights or remedies you may have under applicable law.
11. Damaged, Incorrect, or Missing Items
Please inspect your order after delivery.
If you receive a damaged product, an incorrect item, or an order that appears to be missing an item, contact us at incavern@protonmail.com.
To help us investigate, please provide:
Your order number.
A description of the problem.
Photographs of the damaged product, packaging, or incorrect item, where reasonably available.
Any other information reasonably necessary to identify the issue.
We will review your request and explain the available resolution, which may include a replacement, refund, or another remedy, depending on the circumstances and applicable law.
We will not use documentation requirements to deny a remedy that you are legally entitled to receive.
12. Order Cancellation and Changes
If you need to cancel an order or change your shipping information, please contact us as soon as possible.
We will make reasonable efforts to accommodate a request before the order is dispatched, but cancellation or modification cannot be guaranteed once processing has advanced or the package has been handed over to the carrier.
If an order cannot be canceled before shipment, you may contact us regarding the applicable return procedures.
Nothing in this section limits any cancellation right, refund entitlement, or other consumer protection available under applicable law.
If we cancel an order after receiving payment, we will provide any refund required by law.
13. Delivery Restrictions and Unsuccessful Delivery
Some destinations may be subject to carrier restrictions, local delivery limitations, customs requirements, or other conditions that prevent successful delivery.
If a carrier is unable to complete delivery, the package may be held for collection, scheduled for another delivery attempt, or returned to the sender, depending on the carrier’s procedures.
If a package is returned to us, we will review the circumstances and contact you regarding the available options.
Any reshipping arrangements or additional fees will be handled in accordance with applicable law and the circumstances of the failed delivery.
We will not impose charges or deny refunds where doing so would violate applicable law or where the delivery failure is attributable to our own error.
14. Force Majeure and Unforeseeable Events
Certain events beyond our reasonable control may affect order processing or delivery, including natural disasters, severe weather, public emergencies, transportation interruptions, labor disruptions, government restrictions, and other significant logistical events.
When such an event affects your order, we will make reasonable efforts to communicate material delays and provide updated information when available.
This section does not excuse compliance with mandatory shipping, notification, cancellation, or refund obligations under applicable law.
15. Consumer Rights
This Shipping Policy is intended to explain our shipping practices clearly and does not waive any rights granted to consumers by applicable federal, state, or local law.
Where applicable law provides additional protections concerning delivery deadlines, delayed shipments, refunds, defective goods, or undelivered orders, those protections will apply.
If any provision of this policy conflicts with a mandatory legal requirement, the legal requirement will prevail to the extent of the conflict.
16. Contact Us
If you have questions about shipping, delivery estimates, tracking, or an existing order, please contact us using the details below.
Shenzhen Wanyu Chengda Technology Co., Ltd.
Website: https://incavern.com
Email: incavern@protonmail.com
Mobile: +86 13005435404
Business Address: Room 22I, Building A, Zhongzhi Times Square, No. 110, Donghuan 2nd Road, Fukang Community, Longhua Street, Longhua District, Shenzhen, China
Customer Service Hours: 9:00 AM–6:00 PM
When contacting us about an existing order, please include your order number to help us respond more efficiently.
Thank you for shopping with Incavern. We appreciate your trust and look forward to serving you.