PRIVACY POLICY
Last Updated: October 10, 2026
Incavern (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, https://incavern.com (the “Website”).
This Privacy Policy explains how Shenzhen Wanyu Chengda Technology Co., Ltd. collects, uses, discloses, stores, and protects personal information when you browse our Website, purchase our products, contact customer service, or otherwise interact with us.
Our store offers fashion and consumer products, including sweatpants, necklaces, shoes, and related accessories.
This Privacy Policy is intended for customers and visitors in the United States and is designed to address applicable U.S. federal and state privacy requirements. The specific rights available to you depend on applicable law and the circumstances of our processing activities.
By using our Website, you acknowledge that you have had the opportunity to review this Privacy Policy. Where applicable law requires consent for a particular processing activity, we will obtain that consent separately.
1. Who We Are
The business responsible for operating this Website is:
Legal Business Name: Shenzhen Wanyu Chengda Technology Co., Ltd.
Website: https://incavern.com
Business Address: Room 22I, Building A, Zhongzhi Times Square, No. 110, Donghuan 2nd Road, Fukang Community, Longhua Street, Longhua District, Shenzhen, China
Email: incavern@protonmail.com
Mobile: +86 13005435404
Customer Service Hours: 9:00 AM–6:00 PM
For questions about this Privacy Policy, requests concerning your personal information, or privacy-related complaints, please contact us using the information above.
2. Personal Information We Collect
The types of personal information we collect depend on how you interact with our Website and which services you use.
2.1 Information You Provide Directly
We may collect the following information when you place an order, submit a form, or contact us:
Identity information: Your name and other identifying details you provide.
Contact information: Your email address, telephone number, billing address, and shipping address.
Order information: Products purchased, quantities, sizes, colors, order numbers, transaction history, and return or refund requests.
Payment-related information: Payment status, transaction identifiers, billing details, and other information provided by our payment processors. Full payment card information may be handled directly by the relevant payment provider rather than stored by us.
Customer service communications: Messages, inquiries, complaints, and information you provide when requesting assistance.
Account information: Login credentials and profile information, if account registration features are available on the Website.
Reviews and submitted content: Product reviews, comments, photographs, or other content you voluntarily submit, where these features are available.
Please avoid sending sensitive personal information through ordinary email unless it is necessary and we have provided an appropriate method for submitting it.
2.2 Information Collected Automatically
When you access the Website, we or our service providers may automatically collect certain technical and usage information, depending on the technologies enabled on the Website.
This information may include:
Internet Protocol (IP) address.
Browser type and version.
Device type, operating system, and technical identifiers.
Pages viewed, products viewed, and links clicked.
Referring websites and general browsing activity.
Dates, times, and duration of Website visits.
Approximate location inferred from an IP address.
Cookie identifiers and similar online identifiers.
Website performance, diagnostic, and security information.
We use this information to operate the Website, maintain security, understand shopping activity, improve functionality, and support analytics or advertising where applicable.
2.3 Information from Third Parties
We may receive information about you from third parties involved in operating our store, including:
Payment processors and payment service providers.
Shipping companies and delivery carriers.
E-commerce platform providers.
Fraud prevention and security providers.
Website analytics providers, where enabled.
Advertising or marketing partners, where enabled and legally permitted.
Customer support and communication service providers.
The information received depends on the services involved and the permissions and settings applicable to those services.
We do not intend to collect more personal information than is reasonably necessary for the purposes described in this Privacy Policy.
3. How We Use Personal Information
We may use personal information for the following purposes, where applicable:
3.1 Order Processing and Fulfillment
We use your information to:
Process and confirm orders.
Verify payment status.
Arrange shipping and delivery.
Send order confirmations and shipping notifications.
Manage returns, exchanges, refunds, and cancellations.
Respond to order-related questions.
3.2 Customer Service
We may use your information to respond to inquiries, investigate complaints, resolve delivery issues, provide product assistance, and communicate important service information.
3.3 Website Operation and Improvement
We may use technical and usage information to maintain the Website, diagnose errors, improve navigation, evaluate product presentation, and enhance the shopping experience.
3.4 Payment Security and Fraud Prevention
We may process relevant information to detect suspicious transactions, prevent unauthorized purchases, protect our systems, and comply with payment processing requirements.
3.5 Marketing and Promotions
Where permitted by law, we may use your contact information to send promotional emails, product announcements, or other marketing communications.
You may unsubscribe from promotional emails by using the unsubscribe link included in the message or by contacting us at incavern@protonmail.com.
Even if you opt out of marketing, we may continue to send necessary transactional communications, such as order confirmations, shipping notices, and important customer service messages.
3.6 Analytics and Advertising
If analytics or advertising technologies are enabled on our Website, we and the relevant providers may use online identifiers and browsing information to measure Website performance, understand customer interests, evaluate advertising effectiveness, or deliver relevant advertisements.
Where applicable law requires consent or an opt-out mechanism for these activities, we will provide the necessary controls.
3.7 Legal Compliance and Protection of Rights
We may use or disclose information when reasonably necessary to comply with legal obligations, respond to lawful requests, establish or defend legal claims, enforce our agreements, or protect the rights, safety, and security of our customers, business, or others.
4. Cookies and Similar Technologies
Our Website may use cookies, pixels, tags, software development kits, and similar technologies.
Cookies are small data files stored on your device that help websites recognize browsers, remember preferences, maintain shopping sessions, and support other functions.
Depending on the technologies enabled, we may use the following categories:
Strictly necessary technologies: These support essential Website functions, such as shopping cart operations, checkout, security, and session management.
Preference technologies: These remember settings and preferences to improve your browsing experience.
Analytics technologies: These help us understand Website traffic, usage patterns, and performance.
Advertising technologies: These may help measure advertising effectiveness or support personalized advertising across websites and services.
The specific cookies and technologies used will depend on the Website platform, installed applications, and third-party integrations.
You may be able to manage cookies through your browser settings and, where available, our cookie preference tool. Blocking certain cookies may affect Website functionality.
Where applicable law requires consent before non-essential cookies or similar technologies are used, we will obtain the required consent before activating them.
5. How We Share Personal Information
We may disclose personal information to the following categories of recipients when necessary for the purposes described in this Privacy Policy.
5.1 Service Providers
We may share information with service providers that perform functions on our behalf, including:
E-commerce hosting and platform providers.
Payment processing companies.
Shipping, delivery, and logistics providers.
Customer service and email service providers.
Website security and fraud prevention providers.
Analytics and advertising providers, where enabled.
Information technology and technical support providers.
These providers may process personal information to perform contracted services and are subject to applicable contractual and legal restrictions.
5.2 Business and Transaction Partners
We may disclose relevant information to third parties involved in fulfilling orders, processing payments, managing returns, or providing services you request.
Only information reasonably necessary for the relevant activity should be shared.
5.3 Legal and Regulatory Authorities
We may disclose personal information when required or permitted by applicable law, court order, legal process, or a valid request from a government authority.
We may also disclose information when reasonably necessary to investigate fraud, address security incidents, enforce our agreements, or protect legal rights.
5.4 Business Transfers
If our business or some of its assets are involved in a merger, acquisition, restructuring, financing, or sale, personal information may be disclosed or transferred as part of that transaction, subject to applicable legal requirements.
5.5 With Your Direction or Consent
We may share personal information with other parties when you request or authorize us to do so, or when another lawful basis permits the disclosure.
6. Sale, Sharing, and Targeted Advertising
Some U.S. privacy laws define “sale” and “sharing” more broadly than an ordinary exchange of personal information for money. For example, certain disclosures to advertising partners may qualify as a sale or sharing under applicable state law.
Our privacy practices in this area depend on the technologies and advertising services actually used on the Website.
If we engage in activities that constitute a sale, sharing, or targeted advertising subject to applicable law, we will provide the required disclosures and honor applicable opt-out rights.
Where required, we will provide an accessible mechanism, such as a “Do Not Sell or Share My Personal Information” link, and honor recognized opt-out preference signals where legally required.
You may submit a privacy inquiry or opt-out request by emailing incavern@protonmail.com.
We will not represent that we do not sell or share personal information unless that statement accurately reflects our actual practices.
7. International Data Transfers
Incavern is operated by a company located in Shenzhen, China. Some of our service providers or business operations may also be located outside the United States.
As a result, personal information collected from customers in the United States may be transferred to, stored in, or processed in China or other countries where we or our service providers operate.
Data protection laws in those locations may differ from the laws in your state of residence.
Where required by applicable law, we will implement appropriate measures for international data transfers and processing.
By using our Website, you acknowledge that your personal information may be processed internationally, subject to any consent or other legal requirements applicable to the relevant transfer.
8. Data Retention
We retain personal information for only as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
Retention periods may depend on:
The nature of the information.
Whether an order or customer service matter remains unresolved.
Accounting, tax, and recordkeeping obligations.
Fraud prevention and security requirements.
Warranty, dispute, and legal claim considerations.
Applicable statutory retention requirements.
When personal information is no longer reasonably necessary, we will take appropriate steps to delete it, de-identify it, or otherwise dispose of it securely, subject to applicable law.
Some information may remain in backup systems for a limited period or may need to be retained to comply with legal obligations or establish, exercise, or defend legal claims.
9. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, and misuse.
These measures may include access controls, security monitoring, service provider safeguards, and appropriate technical protections.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
We cannot guarantee absolute security, but we will take reasonable steps to protect personal information and respond appropriately to security incidents in accordance with applicable law.
If a data breach occurs, we will provide notifications to affected individuals or authorities when required by applicable law.
10. Your Privacy Rights
Depending on your state of residence, the nature of our business, and the applicable legal requirements, you may have certain rights concerning your personal information.
These rights may include the following.
10.1 Right to Know or Access
You may have the right to request information about the categories of personal information we collect, the purposes for which we use it, the categories of third parties to whom we disclose it, and, where applicable, specific pieces of personal information.
10.2 Right to Delete
You may have the right to request deletion of personal information we have collected about you, subject to exceptions permitted by law.
For example, we may need to retain certain transaction records to comply with legal obligations, complete a transaction, detect fraud, or establish or defend legal claims.
10.3 Right to Correct
You may have the right to request correction of inaccurate personal information, taking into account the nature of the information and the purposes for which it is processed.
10.4 Right to Opt Out
Depending on applicable law and our activities, you may have the right to opt out of:
The sale of personal information.
The sharing of personal information for cross-context behavioral advertising.
Targeted advertising.
Certain profiling activities that produce legal or similarly significant effects.
10.5 Right to Limit Certain Uses of Sensitive Personal Information
Where applicable law provides this right, you may be able to limit certain uses or disclosures of sensitive personal information.
We will provide any additional disclosures or mechanisms required by applicable law if our processing activities trigger these obligations.
10.6 Right to Data Portability
Where required by law, you may request a copy of certain personal information in a portable and, where technically feasible, readily usable format.
10.7 Right to Appeal
If we deny a privacy request and applicable law grants you a right to appeal, you may ask us to reconsider the decision by replying to our response or emailing incavern@protonmail.com with the subject line “Privacy Request Appeal.”
We will review and respond to the appeal within the timeframe required by applicable law.
10.8 Right to Non-Discrimination
We will not unlawfully discriminate against you for exercising a privacy right protected by applicable law.
We will not deny goods or services, charge different prices, or provide a different level or quality of service merely because you exercised a protected privacy right, except where a difference is lawfully permitted.
11. How to Exercise Your Privacy Rights
To submit a privacy request, email:
Please use one of the following subject lines:
“Privacy Access Request”
“Privacy Deletion Request”
“Privacy Correction Request”
“Privacy Opt-Out Request”
“Privacy Request Appeal”
Please include enough information for us to understand your request and identify the relevant personal information.
We may ask for additional information reasonably necessary to verify your identity or clarify the request, as permitted by applicable law.
We will use verification information only for permitted purposes, including verifying the request and preventing unauthorized disclosure.
You generally do not need to create an account to submit a privacy request.
Where applicable law permits an authorized agent to submit a request on your behalf, we will follow the relevant authorization and verification requirements.
We will respond within the timeframe required by applicable law. The applicable deadline may vary depending on the type of request and the jurisdiction involved.
If we cannot fulfill a request in whole or in part, we will explain the decision where required and identify any applicable appeal procedure.
12. California Privacy Rights
This section applies to California residents to the extent that the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the “CCPA”), applies to our business and the relevant personal information.
Subject to applicable requirements and exceptions, California residents may have the right to:
Know what categories and specific pieces of personal information are collected.
Know the purposes for collecting, using, selling, or sharing personal information.
Request deletion of personal information.
Request correction of inaccurate personal information.
Opt out of the sale or sharing of personal information.
Limit certain uses and disclosures of sensitive personal information.
Receive equal treatment when exercising applicable privacy rights.
California residents may submit requests using the contact information in Section 11.
Where applicable, we will provide the required notices at or before the point of collection and make required opt-out mechanisms available.
If we sell or share personal information in a manner covered by the CCPA, we will provide the required opt-out method and honor applicable Global Privacy Control signals.
The CCPA applies only to businesses that meet its applicable scope and threshold requirements. This section does not represent that Incavern necessarily meets those thresholds or engages in every type of processing described above.
13. Other U.S. State Privacy Laws
Depending on the applicable law, residents of other states, including Colorado, Connecticut, Virginia, Texas, Oregon, and other jurisdictions with comprehensive privacy laws, may have rights relating to their personal information.
Where a state privacy law applies to our business and processing activities, we will honor the rights required by that law, which may include access, deletion, correction, portability, opt-out, and appeal rights.
The availability and scope of these rights may differ by state.
To exercise a right or ask whether a particular state law applies, contact incavern@protonmail.com.
14. Children’s Privacy
Our Website is intended for a general shopping audience and is not directed to children under 13 years of age.
We do not knowingly collect personal information directly from children under 13 in a manner that violates the Children’s Online Privacy Protection Act (COPPA).
If we learn that we have collected personal information from a child under 13 without legally required parental consent, we will take appropriate steps to delete the information or obtain the required consent, as permitted by law.
If you believe a child has provided personal information to us in violation of applicable law, please contact incavern@protonmail.com.
Where applicable law imposes additional requirements concerning teenagers, targeted advertising to minors, or the processing of children’s personal information, we will comply with those requirements.
15. Third-Party Websites and Services
Our Website may contain links to third-party websites, payment services, social media platforms, or other external services.
Those third parties may collect personal information independently under their own privacy policies.
We do not control the privacy practices of independent third parties and encourage you to review their privacy notices before providing personal information.
A link to a third-party website does not necessarily constitute an endorsement of that website or its privacy practices.
16. Email Marketing and Communication Preferences
If you receive marketing emails from us, you may unsubscribe at any time by following the instructions included in the email or contacting incavern@protonmail.com.
We will process opt-out requests in accordance with applicable law.
Unsubscribing from marketing communications does not necessarily stop transactional or service-related messages that are necessary to fulfill an order, communicate a refund, address a security issue, or respond to a request.
We will not send commercial email in violation of applicable U.S. requirements, including applicable provisions of the CAN-SPAM Act.
17. Do Not Track and Privacy Preference Signals
Some browsers and devices offer privacy preference settings or signals, including Global Privacy Control (GPC).
The legal effect of these signals depends on the applicable jurisdiction and the processing activity involved.
Where applicable law requires us to recognize a particular privacy preference signal, we will process it in accordance with that law.
We do not promise to respond to every browser-based “Do Not Track” signal unless required by law or supported by our implemented privacy controls.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, Website technologies, service providers, or applicable legal requirements.
When we make changes, we will revise the “Last Updated” date at the top of this page.
If a change materially affects our collection or use of personal information, we will provide additional notice or obtain consent where required by law.
We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices.
19. Contact Us
If you have questions, concerns, or requests relating to this Privacy Policy or our handling of personal information, please contact us.
Shenzhen Wanyu Chengda Technology Co., Ltd.
Website: https://incavern.com
Email: incavern@protonmail.com
Mobile: +86 13005435404
Business Address: Room 22I, Building A, Zhongzhi Times Square, No. 110, Donghuan 2nd Road, Fukang Community, Longhua Street, Longhua District, Shenzhen, China
Customer Service Hours: 9:00 AM–6:00 PM
Please include “Privacy Inquiry” in the subject line of your email so that we can identify your request more efficiently.
Thank you for visiting Incavern and trusting us with your personal information.