PAYMENT METHODS
Last Updated: October 10, 2026
At Incavern, we aim to provide a convenient, transparent, and secure payment experience for our customers. This Payment Methods Policy explains the payment options available when purchasing products through our website, https://incavern.com.
Our online store offers fashion and consumer products, including sweatpants, necklaces, shoes, and related accessories.
Please review the information below before completing your purchase.
1. Company Information
Business Name: Shenzhen Wanyu Chengda Technology Co., Ltd.
Website: https://incavern.com
Business Address: Room 22I, Building A, Zhongzhi Times Square, No. 110, Donghuan 2nd Road, Fukang Community, Longhua Street, Longhua District, Shenzhen, China
Email: incavern@protonmail.com
Mobile: +86 13005435404
Customer Service Hours: 9:00 AM–6:00 PM
If you have questions about payment methods, transaction status, or billing issues, please contact us using the information above.
2. Accepted Payment Methods
The payment methods available for your purchase will be displayed on our Website during checkout.
Depending on availability and eligibility, the payment options offered may include:
Major credit cards.
Major debit cards.
Digital wallets.
Other secure electronic payment methods supported by our payment service providers.
Please note: The methods listed above describe possible payment options and do not guarantee that every method is available on Incavern. The payment logos and options displayed on the actual checkout page determine which methods you can use for a particular transaction.
We may update the available payment methods from time to time, subject to applicable law and the terms of our payment service providers.
3. Payment Currency
Product prices and the applicable payment currency will be displayed on the Website or during checkout.
If your payment card or bank account uses a currency different from the transaction currency, your financial institution or payment provider may convert the amount into your account currency.
Currency conversion rates and related fees, if any, are determined by the relevant financial institution or payment provider and may vary.
Please review the final transaction amount and currency before submitting your payment.
4. Order Total and Additional Charges
Before completing your purchase, please review your order summary carefully.
The amount payable may include:
The price of the selected products.
Applicable shipping and delivery charges.
Applicable sales taxes or other government-imposed charges.
Any optional services or additional items you have selected.
Any applicable charges will be disclosed during checkout before you submit your payment, as required by law.
We aim to provide clear and accurate pricing information. We will not knowingly misrepresent the amount payable or impose undisclosed mandatory charges in violation of applicable law.
If a payment or pricing error is identified before an order is accepted, we may contact you to clarify the issue or cancel the affected order where legally permitted.
If we cancel an order after payment has been collected, we will issue any refund required by applicable law.
5. Payment Authorization and Order Confirmation
When you submit an order, you authorize the applicable payment provider to process the transaction for the amount displayed at checkout.
Payment authorization, payment capture, and order acceptance may occur at different stages depending on the payment method and our order processing procedures.
After submitting an order, you may receive an order confirmation email. An automated confirmation acknowledges receipt of your order but does not necessarily mean that payment settlement or order fulfillment has been completed.
We may verify payment status and order information before dispatching products.
If a transaction is declined, cannot be verified, or requires additional authorization, we may contact you or ask you to use another available payment method.
We will not intentionally charge you more than the amount authorized for your purchase, except for additional amounts that you separately authorize or that are otherwise lawfully payable.
6. Payment Security
We take reasonable measures to help protect payment-related information processed through our Website.
Payments may be handled by third-party payment processors that use their own security systems and transaction verification procedures.
Where payment processing is handled by a third party, the collection and processing of payment information may also be subject to that provider’s terms and privacy policy.
We do not intend to store full payment card details directly when those details are processed by an external payment provider.
However, no electronic transaction or online system can be guaranteed to be completely secure.
For your protection, please ensure that you are using the official Website at https://incavern.com and avoid sending full card numbers, security codes, passwords, or other sensitive payment credentials through ordinary email.
7. Payment Verification and Fraud Prevention
To protect customers and our business, certain transactions may be subject to verification or fraud prevention checks.
Verification may be required when a payment is declined, an unusual transaction pattern is detected, billing information cannot be verified, or a payment provider requests additional authentication.
We may delay processing or decline a transaction where reasonably necessary to address suspected fraud, unauthorized use, or payment security risks, subject to applicable law.
If we need additional information to verify a transaction, we will communicate through appropriate channels.
We will not ask you to disclose your full payment card number or security code through ordinary email.
8. Failed, Declined, or Pending Payments
A payment may fail or remain pending for reasons including:
Insufficient funds or available credit.
Incorrect payment information.
Bank or card issuer restrictions.
Additional authentication requirements.
Payment provider technical issues.
Fraud prevention or security checks.
Temporary network interruptions.
If your payment is declined, please verify your payment information and contact your bank, card issuer, or payment provider if necessary.
If your payment appears to have been deducted but your order has not been confirmed, please contact us at incavern@protonmail.com.
Please include your order number, transaction reference if available, and the email address associated with the order.
Do not send your complete card number or card security code.
We will review the available transaction information and help determine the appropriate next steps.
9. Duplicate Charges and Unauthorized Transactions
If you believe that you have been charged more than once for the same order or that a transaction was made without your authorization, please contact us promptly.
Send an email to incavern@protonmail.com with the relevant order details and transaction information, excluding sensitive payment credentials.
We will review the issue and work with the relevant payment provider where appropriate.
If you believe your payment card or account has been compromised, contact your bank or payment provider immediately to report the suspected unauthorized transaction and follow its security instructions.
Nothing in this policy limits your rights to dispute a charge or seek remedies available under applicable law or your payment provider’s terms.
10. Refunds and Reversed Payments
Approved refunds will generally be returned to the original payment method unless otherwise agreed with you or required by law.
The time required for a refund to appear in your account may depend on the payment provider, card issuer, bank, or other financial institution.
Refund eligibility, return requirements, and the handling of shipping charges are explained in our Return and Refund Policy.
If an order is canceled or a refund is otherwise required by applicable law, we will process the refund in accordance with the applicable legal requirements.
A refund request does not automatically mean that a refund has been approved. We will review the request based on the circumstances, our published policies, and applicable law.
We will not use this section to restrict any refund or other remedy that you are legally entitled to receive.
11. Taxes and International Transactions
Depending on your delivery address and the applicable legal requirements, your order may be subject to sales tax or other government-imposed charges.
Any applicable charges that we are required to collect will be disclosed during checkout.
For international transactions, your bank or payment provider may apply foreign transaction fees, currency conversion fees, or other charges under its own terms.
Unless expressly stated otherwise during checkout, fees imposed independently by your bank or payment provider are not charges imposed by Incavern.
International orders may also be subject to import duties, customs charges, or other destination-country requirements, as described in our Shipping Policy and subject to applicable law.
12. Promotional Codes and Discounts
If promotional codes or discounts are available, their applicable conditions will be displayed with the relevant offer.
Some promotions may be subject to expiration dates, minimum purchase requirements, product exclusions, or restrictions on combining discounts.
Please ensure that the discount is reflected in your order summary before completing payment.
If a promotional code does not work, please review its conditions or contact us for assistance before placing your order.
We will honor promotional commitments in accordance with their disclosed terms and applicable law.
13. Payment Disputes and Chargebacks
If you have a concern about a transaction, we encourage you to contact us first so that we can attempt to resolve the issue.
You may also contact your card issuer, bank, or payment provider to dispute a transaction in accordance with its procedures and applicable law.
We will review payment disputes fairly and provide relevant order or transaction information where appropriate and legally permitted.
Nothing in this policy requires you to waive a statutory right, prevents you from contacting a regulator, or limits any lawful payment dispute procedure.
14. Changes to This Payment Policy
We may update this Payment Methods Policy to reflect changes in our payment providers, available payment methods, Website operations, or legal requirements.
Any revised version will be published on this page with an updated “Last Updated” date.
Changes will apply prospectively to the extent permitted by law and will not retroactively remove rights that have already accrued.
We encourage customers to review this page before completing a purchase.
15. Contact Us
If you have questions about payment methods, billing, transaction verification, or refunds, please contact us.
Shenzhen Wanyu Chengda Technology Co., Ltd.
Website: https://incavern.com
Email: incavern@protonmail.com
Mobile: +86 13005435404
Business Address: Room 22I, Building A, Zhongzhi Times Square, No. 110, Donghuan 2nd Road, Fukang Community, Longhua Street, Longhua District, Shenzhen, China
Customer Service Hours: 9:00 AM–6:00 PM
Please include your order number or transaction reference when contacting us about an existing purchase. For your security, never send your full payment card number or security code by email.
Thank you for shopping with Incavern. We appreciate your trust and are committed to providing a clear and reliable payment experience.