RETURN AND REFUND POLICY
Last Updated: October 10, 2026
At Incavern, customer satisfaction is important to us. This Return and Refund Policy explains the conditions and procedures for returning products and requesting refunds for purchases made through https://incavern.com.
This policy applies to products sold by Incavern, including sweatpants, necklaces, shoes, and other fashion accessories.
By placing an order on our Website, you acknowledge that you have had the opportunity to review this policy. Nothing in this policy limits any consumer rights that cannot legally be waived under applicable law.
1. Company Information
Business Name: Shenzhen Wanyu Chengda Technology Co., Ltd.
Website: https://incavern.com
Email: incavern@protonmail.com
Mobile: +86 13005435404
Business Address: Room 22I, Building A, Zhongzhi Times Square, No. 110, Donghuan 2nd Road, Fukang Community, Longhua Street, Longhua District, Shenzhen, China
Customer Service Hours: 9:00 AM–6:00 PM
For all return, exchange, and refund inquiries, please contact us at incavern@protonmail.com.
2. Return Window
Eligible products may be returned within 30 calendar days after delivery, provided that the return meets the conditions described in this policy.
To initiate a return, please contact us within the applicable return period and provide your order information.
The date of delivery will generally be determined using the available carrier tracking information or other reasonable evidence of receipt.
If you receive a defective, damaged, incorrect, or materially misdescribed product, please contact us as soon as reasonably possible. Such claims will be reviewed under applicable law, and the standard return window will not restrict any longer or additional rights required by law.
Important: The 30-day return period is our proposed standard policy and should be published only after Incavern confirms that it can honor this commitment.
3. Return Eligibility
For a return based on a change of mind, an incorrect size selection, or personal preference, the product should meet the following conditions:
The product is unused, unworn, unwashed, and undamaged.
The product is returned in its original condition, with original packaging, tags, and accessories where applicable.
The product is accompanied by a valid order number or other reasonable proof of purchase.
The return request is submitted within the applicable return period.
We may inspect returned products to determine whether they meet the applicable return conditions.
Reasonable inspection does not include unnecessary handling restrictions that would prevent a consumer from exercising a right protected by law.
If a product is defective, damaged, incorrect, or materially different from its description, we will assess the issue separately. We will not deny a legally required remedy solely because the product has been opened or because its packaging is unavailable.
4. Non-Returnable Items
Where permitted by applicable law, certain products may not be eligible for ordinary change-of-mind returns, including:
Products clearly identified as final sale before purchase, where such restrictions are lawful.
Products that have been personalized or made to the customer’s specifications, where applicable law permits exclusion.
Products damaged through misuse, unauthorized alteration, or improper care after delivery, where the damage is attributable to the customer.
Any hygiene-related or other product-specific exclusion must be disclosed clearly before purchase and applied only where lawful.
Necklaces, sweatpants, and shoes are not automatically excluded from returns simply because they belong to these product categories.
Nothing in this section excludes returns, refunds, replacements, or other remedies required for defective, incorrect, or misrepresented products under applicable law.
5. How to Request a Return
Please follow the steps below to initiate a return.
Step 1: Contact our customer service team.
Email incavern@protonmail.com with the subject line “Return Request.”
Step 2: Provide your order information.
Please include:
Your full name.
Your order number.
The email address used to place the order.
The product or products you wish to return.
The reason for the return.
Photographs or other supporting information, if relevant to the request.
Step 3: Wait for return instructions.
Our team will review your request and provide the applicable return instructions, including the authorized return destination and any relevant shipping requirements.
Please do not send products to our registered business address unless we have specifically confirmed that it is the correct return destination.
Step 4: Ship the approved return.
After receiving the return instructions, package the product securely and use a shipping service that provides tracking when reasonably available.
Please retain your shipping receipt and tracking number until your return has been resolved.
Step 5: Return inspection and resolution.
After receiving the returned product, we will inspect it where appropriate and notify you of the outcome.
We will not use an unreasonable delay in inspection or processing to avoid a refund or other remedy required by law.
6. Return Shipping Costs
For eligible change-of-mind returns, including returns due to personal preference or an incorrect size selected by the customer, the customer will generally be responsible for the return shipping cost, provided this condition is disclosed before purchase and permitted by applicable law.
For products that arrive defective, damaged, incorrect, or materially inconsistent with their description, Incavern will provide an appropriate remedy and cover reasonable return shipping costs where required by law or otherwise agreed by us.
Depending on the circumstances, we may provide a prepaid return label, reimburse reasonable return postage, arrange collection, or offer another appropriate solution.
Original shipping charges and other delivery-related costs will be refunded when required by applicable law or the circumstances of the return.
Any restocking fee or other return-related charge will be imposed only if lawful and clearly disclosed before purchase. We will not impose an undisclosed fee.
7. Refund Processing
Once an eligible return has been received and reviewed, we will notify you whether your refund has been approved.
Approved refunds will generally be issued to the original payment method unless otherwise agreed with you or required by law.
We aim to initiate approved ordinary return refunds within 5–10 business days after the returned product has been received and the return has been approved.
This is our proposed processing target, not a restriction on any shorter deadline imposed by applicable law.
After we initiate a refund, the time required for the funds to appear in your account depends on your payment provider, bank, or card issuer.
If you have not received an expected refund, please contact us at incavern@protonmail.com with your order number.
Where a refund is required under applicable law, we will process it within the legally required timeframe, regardless of the ordinary processing target stated above.
8. Damaged, Defective, or Incorrect Products
We take product concerns seriously.
If you receive a product that is defective, damaged during delivery, incorrect, or materially different from its description, please contact us at incavern@protonmail.com.
Please include your order number, a description of the issue, and photographs where reasonably available.
After reviewing the circumstances, we will explain the available resolution. Depending on the issue and applicable law, this may include:
A replacement product.
A refund of the applicable purchase price.
Reimbursement of reasonable return shipping costs where required.
Another remedy required by applicable law.
Please report visible damage or delivery discrepancies as soon as reasonably possible to help us investigate. However, a reporting request will not eliminate a consumer’s statutory rights where applicable law provides otherwise.
We will not require a customer to accept store credit instead of a monetary refund when the customer is legally entitled to a monetary refund.
9. Exchanges
If you would like to exchange a product for a different size, color, or item, please contact us at incavern@protonmail.com.
Exchanges are subject to product availability and applicable law.
If the requested replacement is unavailable, we will discuss the available alternatives with you. Where a refund or other remedy is legally required, we will honor that requirement.
If an exchange is requested because we sent an incorrect or defective product, we will handle the matter in accordance with applicable consumer protection requirements.
10. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests before the order is dispatched, but cancellation may not be possible after the order has been shipped.
If an order has already been dispatched, you may request a return under this policy where eligible.
If Incavern cancels an order after payment has been collected, we will issue any refund required by applicable law.
Nothing in this section limits a cancellation right or refund entitlement provided by applicable law.
11. Refunds for Undelivered Orders
If your order has not arrived, please contact us so that we can review the shipping status and investigate the issue.
If an order cannot be delivered or shipped within the applicable timeframe, we will provide the notices, cancellation options, and refunds required by applicable law.
For online merchandise orders subject to the Federal Trade Commission’s Mail, Internet, or Telephone Order Merchandise Rule, applicable requirements may include obtaining the customer’s consent to a shipping delay or offering cancellation and a prompt refund.
A package that is delayed, lost, or undelivered will be reviewed based on the available tracking information, shipping arrangements, and applicable legal obligations.
12. Sale Items and Promotional Purchases
Products purchased during a promotion or at a discounted price are subject to the same general return procedures unless different conditions were clearly disclosed before purchase and are lawful.
A discounted price alone does not eliminate a customer’s rights concerning defective, damaged, incorrect, or misrepresented merchandise.
If a product is designated as final sale, the applicable restriction must be clearly disclosed before the customer completes the purchase and will apply only to the extent permitted by law.
13. Chargebacks and Payment Disputes
If you have a concern about an order or refund, we encourage you to contact us first so that we can attempt to resolve the issue.
You may also contact your payment provider regarding a transaction dispute in accordance with that provider’s procedures.
Nothing in this policy restricts your legal rights to dispute a charge, seek assistance from a relevant consumer protection agency, or pursue any other remedy available under applicable law.
14. Consumer Protection Rights
This Return and Refund Policy is intended to supplement, not replace, applicable consumer protection laws.
Depending on the transaction and jurisdiction, consumers may have rights concerning defective products, misleading descriptions, nondelivery, refunds, warranties, and other matters.
Where a mandatory federal, state, or local law provides a consumer with a right or remedy that differs from this policy, the applicable legal requirement will prevail to the extent of the conflict.
Nothing in this policy constitutes a waiver of rights that cannot legally be waived.
15. Changes to This Policy
We may update this Return and Refund Policy to reflect changes in our business operations, products, or legal requirements.
The revised policy will be published on our Website with an updated “Last Updated” date.
Changes will apply prospectively to the extent permitted by law. We will not use a revised policy to retroactively remove rights that have already accrued or to alter an existing transaction in a manner prohibited by applicable law.
We encourage customers to review this policy before placing an order.
16. Contact Us
If you have any questions about returns, exchanges, refunds, or product concerns, please contact us using the details below.
Shenzhen Wanyu Chengda Technology Co., Ltd.
Website: https://incavern.com
Email: incavern@protonmail.com
Mobile: +86 13005435404
Business Address: Room 22I, Building A, Zhongzhi Times Square, No. 110, Donghuan 2nd Road, Fukang Community, Longhua Street, Longhua District, Shenzhen, China
Customer Service Hours: 9:00 AM–6:00 PM
Please include your order number when contacting us about an existing purchase.
Thank you for shopping with Incavern. We appreciate your business and are committed to handling return and refund requests fairly and transparently.