Contact Us
We’re Here to Help
Thank you for visiting Incavern! We value your trust and are committed to providing a helpful shopping experience. Whether you have questions about our products, need assistance with an order, or would like help with shipping, returns, or refunds, our customer service team is here to assist you.
We offer a selection of sweatpants, necklaces, shoes, and other products designed to complement your everyday style.
Please contact us using the information below, and we will do our best to help you resolve your questions or concerns.
Customer Service
Email: incavern@protonmail.com
Phone: +86 13005435404
Customer Service Hours: 9:00 AM – 6:00 PM
Please include your order number in your message if your inquiry relates to an existing purchase. This will help us identify your order and assist you more efficiently.
How Can We Help You?
Order Inquiries
For questions about order confirmation, order details, or order status, please contact us by email and include your order number.
Shipping and Delivery
If you have questions about shipping arrangements, delivery estimates, or tracking information, please contact our customer service team for assistance.
Returns and Refunds
If you would like to request a return, refund, or exchange, please review our Return and Refund Policy before contacting us. Include your order number and a brief description of your request so we can guide you through the applicable process.
Product Information
If you need more information about our sweatpants, necklaces, shoes, sizing, materials, or product details, please contact us before placing your order. We will do our best to provide the information available to us.
Payment and Billing
If you have questions about payment processing, a payment failure, or an unexpected charge related to an order, please contact us with the relevant order or transaction details. For your security, please do not send your full payment card number, security code, or account password by email.
Other Questions or Feedback
We welcome your questions, suggestions, and feedback. Your comments help us improve our products and customer service.
Business Information
Business Name: Shenzhen Wanyu Chengda Technology Co., Ltd.
Website: https://incavern.com
Business Address:
Room 22I, Building A, Zhongzhi Times Square, No. 110, Donghuan 2nd Road, Fukang Community, Longhua Street, Longhua District, Shenzhen, China
Email: incavern@protonmail.com
Phone: +86 13005435404
Before Contacting Us
To help us respond to your inquiry more effectively, please provide the following information when applicable:
Your order number
The email address used to place your order
A clear description of your question or concern
Relevant photos or screenshots, if they help explain the issue
Please do not include unnecessary sensitive personal information in your message.
Thank You for Choosing Incavern
We appreciate your interest in Incavern and thank you for giving us the opportunity to assist you. We look forward to helping you with your shopping experience.
Incavern Customer Service Team
Email: incavern@protonmail.com
Website: https://incavern.com